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Resource Library

How-To

  • Go to your touchscreen panel and push the home button.
  • Press the Security button from your home screen.
  • Press the arm button
  • Choose Stay or Away. Choosing Away will activate every sensor in your home. Choosing Stay will activate every sensor in your home except interior sensors such as motion detectors.
  • From this screen, you can also enable silent exit and entry delay. Silent exit will silence the audible countdown. If you uncheck the Entry Delay box, an alarm will sound instantly when any portion of the system has been tripped

Activating test mode allows you to work with your system without setting off false alarms. This is useful if you want to change a sensor’s battery or test your sensors.

Follow these steps to active test mode:

  • On your control panel press the home button and then select Security.
  • Press Menu.
  • Press Toolbox and enter your 4-digit pin.
  • Press system test. Your system is now in test mode.
  • When you are finished using test mode remember to disable test mode by pressing ok or cancel.

To adjust the chime settings on your control panel follow these steps:

  • On your control panel press the home button and then select security.
  • Press Menu.
  • Press Toolbox.
  • Enter your pin number. If you don’t remember your pin, please contact support.
  • Press Chimes Setup.
  • Select the zone you wish to adjust.
  • Adjust your settings and press ok.
  • Enable the chime feature by pressing the home button and selecting security.
  • Press Menu and checkmark the box labeled chime.

There are many ways you can customise your ADACS Smart Control panel to fit your lifestyle. Two options for you are adjusting the brightness and volume.

To adjust the brightness and volume on your control panel, follow these steps:

  • On your control panel, press the home button and then press security.
  • Press Menu.
  • Press Toolbox.
  • Enter current pin code. If you don’t know it please contact customer support.
  • Press brightness/volume.
  • Use the buttons on the right and left of the screen to increase or decrease the screen brightness and volume,
  • Press OK.

Follow these steps to adjust the date and time on your control panel. Note, your control panel will automatically adjust for Daylight Savings time.

  • Go to your touchscreen panel and push the home button.
  • Press Security.
  • Press Menu.
  • Press Toolbox.
  • Press the right arrow
  • Press set date/time.
  • Press the up and down arrows to adjust the date.
  • Press next and set the time using the up and down arrows.
  • Press OK to confirm

Follow these steps if you need to remove a z-wave device from your ADACS Smart Alarm Automation System.

  • Property install and power on your z-wave device.
  • On your control panel, press home and then services.
  • Press the z-wave icon.
  • Press the wrench icon on the bottom right of the screen.
  • Enter your pin. If you have forgotten your pin, please contact Customer Support.
  • Press remove devices.
  • Press the program button on the z-wave device you wish to remove.
  • Your control panel will automatically remove the z-wave device when step 7 is completed. Press back when finished.

Your 4-digit pin code allows you to access important settings on your control panel. If you need to change it follow these steps:

  • On your control panel, press the home button and then press security.
  • Press Menu.
  • Press Toolbox.
  • Enter your current 4-digit master pin code. If you don’t know it please contact Customer Support.
  • Press user management.
  • Select the desired user. In some cases the button will be labeled user number one.
  • Press change pin and enter new pin and press OK.
  • Confirm your new pin by re-entering the new pin number and pressing OK.

Troubleshooting

Your panel will alert you if you are experiencing an RMNF (radio modem network failure) alert. If you have received this communication error, meaning your panel isn’t communicating, you will need to clear the alert and contact customer care for assistance.

Please note, occasionally mobile phone towers will go down for a few minutes. If this happens, try acknowledging the alert. If the alert goes away, then the system has reset itself.

If you are planning to enter and exit your home frequently, and still wish it to be armed, but you don’t want to set off a false alarm, make sure you arm your home to STAY and bypass the door or window sensor you will be using. This will allow your home to still be armed, but will not set off a false alarm when you open the door or window.

Door sensors or window sensors that are open or activated may cause the system to be not ready to arm.

To see the status of your system and which sensors are reading open, follow these steps.

  • Ensure all door and window sensors are completely closed before checking their status.
  • Go to your touchscreen panel, and push the home button.
  • Choose the security button from your home screen.
  • Choose Status to see a list of triggered zones.

If your ADACS Smart Control Panel is displaying an electrical plug symbol with a red X over it and your home has power, you’ll need to complete the following steps because this means that the panel is not receiving power.

  • Find the outlet the panel is plugged into and ensure that it is still plugged in.
  • If your system is still plugged in, check to see if the outlet is working. To test your outlet, unplug your system and plug something else like a lamp or a vacuum and make sure that it is receiving power. If the outlet doesn’t work check your circuit breaker to see if a breaker has been tripped.
  • If power is restored to your system, the red X will disappear and only the white electrical plug symbol will remain in the upper, right-hand corner of your display screen, and your panel will automatically recharge the back-up battery.
  • If you’re still experiencing problems, please contact Customer Support for assistance.

FAQ

For professionally monitored systems: The panic button is there in case of emergency.

When you press the button, three options will appear on your touchscreen panel: Panic, Fire, or Emergency (medical).

Depending on the type of emergency, ADACS Smart Alarm will respond accordingly: If you press the Panic button, an audible alarm will sound through and an ADACS Smart Alarm Monitoring professional contact you.

The Fire button will trigger an ADACS Smart Alarm representative to contact you using the emergency contact number you provided. If you press the Emergency button, an audible alarm will sound and ADACS Smart Alarm will contact you.

For self-monitored systems: If you press the Panic button, an audible alarm will sound.

Field service professionals drill only two holes through the entire installation process: one to link the control panel to your home’s power grid and one in your door frame if you choose to install recessed door sensors. These holes are unobtrusive and cannot be seen once the products are installed. Other sensors and detectors are installed using a couple of screws, similar to hanging a picture on your wall, or with 3M tape to avoid any damage.

To prevent open sensors from triggering an alarm when you arm your system, you can either manually or automatically bypass them through your control panel. We’ve created detailed tutorials explaining how to bypass sensors.

There are many things you can do from your panel, including: Arm/disarm your system, change master and user codes, customise chime settings, bypass sensors, access emergency services (professionally monitored systems), acknowledge alerts & clear alarms.

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How-To

When your ADACS Smart Alarm smoke detector battery gets low, you will be alerted on your panel first. The smoke detector itself will not chirp until it gets to critical battery level. If it gets to that point, you will hear a chirp from the smoke detector every 48 seconds until the battery is changed. Smoke detectors take three AAA batteries.

If your sensor’s batteries are low, complete the following steps to replace them:

1. Go to your touchscreen panel and put your system in test mode. This will prevent any false alarms or tamper alerts while you’re changing the battery.

2. Go to your smoke detector.

3. Twist off the top cover.

4. Take out the old batteries and wait two minutes.

5. Press the test button on the smoke detector with the batteries still out to ensure a full reset.

6. Replace with three AAA batteries.

7. Twist cover back on.

8. Safely dispose of the old batteries.

9. Be sure to exit Test Mode on your touchscreen panel when you’re finished.

If your smoke detector is sending odd tamper alerts and nothing appears to be wrong with your sensor. This probably means that your sensor isn’t fully mounted on its bracket.

1. Go to your touchscreen panel and put your system in Test Mode.

2. Go to your smoke detector.

3. Twist off the top cover.

4. Rotate the detector back into its bracket and make sure it snaps all the way into place.

5. If your sensor is still sending false tamper alerts even while properly mounted, contact Customer Care for assistance.

6. If your sensor is still sending false temper alerts while properly mounted, contact Customer Care for assistance.

7. Be sure to exit Test Mode on your touchscreen panel when you’re finished.

Troubleshooting

If you want to move your smoke detector for any reason, please contact Customer Care for assistance. These detectors are life-saving devices that must be moved by a certified professional to make sure they aren’t damaged in the process and that their location in your home is conducive to proper functionality.

If your touchscreen panel can’t find your smoke detector for whatever reason, this means your smoke detector isn’t being monitored.

To make sure your smoke detector is being monitored, check for all of the following:

1. Perform a System Test. Once your system is in a test mode, go to the smoke detector and hold down the test button for 30 seconds. Then check the panel and see if it registered the smoke detector.

2. If your smoke detector has a history of low battery life, the battery is probably dead and needs to be replaced.

3. Make sure the smoke detector is within approximately 200 feet of your panel. If it’s more than 200 feet away, it’s out of range and additional equipment needs to be installed.

4. If you’re unable to get your sensor to connect to the panel, contact Customer Care team for assistance.

In some scenarios, your ADACS Smart Alarm smoke detector can accidentally be set off. Smoke from cooking, steam from your bathroom, dust or dirt particles from construction, any form of smoke, or excess heat over 60°C could set off your smoke detector. Trapped dirt and sometimes even bugs around or in the sensor can also trigger false alarms on occasion.

You can clean your smoke detector with compressed air. Regular cleaning of your smoke detector will help prevent false alarms. Be sure to put your system in test mode before cleaning the sensor.

When your ADACS Smart Alarm smoke detector battery gets low, you will be alerted on your panel first with beeping and an alert on the touchscreen itself. This lets you know that the battery is getting low so that you can purchase a battery and have it ready before the sensor starts chirping. The smoke detector will not chirp until it gets to critical battery level. If it gets to that point, you will hear a chirp from the smoke detector every 48 seconds until the battery is changed. If your sensor’s batteries are low.

FAQ

If you want to move your smoke detector for any reason, please contact our Customer Care team via phone or email to send out a technician to do it for you. These detectors are life-saving devices that must be moved by a certified professional to make sure they aren’t damaged in the process and that their location in your home is conducive to proper functionality.

It is always good to test your smoke detector on a monthly basis, but rest assured that our smoke detector will let you know if something is wrong. If there is ever an issue and you need to clean your smoke detector or change the batteries, your panel will let you know.

We’ve created a detailed tutorial explaining how to change the batteries in your ADACS Smart Alarm smoke detector. Please see the How-To section to read the tutorial.

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How-To

The motion detector will alert you via your touchscreen panel when the batteries are low and need to be replaced. Motion detectors take CR123A batteries.

To replace low batteries, follow these steps.

1. Go to your touchscreen panel and put your system in test mode. This will prevent any false alarms or tamper alerts while you’re changing the battery.

2. Go to your motion detector and use a screwdriver to remove it from its bracket.

3. Take out the old battery and replace it with one CR123A battery.

4. Replace the cover an remount your sensor in its bracket.

5. Safely dispose of the old batteries.

6. Be sure to exit Test Mode on your touchscreen panel when you’re finished.

To ensure your motion detector is working properly, you can test it.

To test your motion detector, follow these instructions.

1. Go to your touchscreen panel and put your system in Test Mode.

2. Place detector in test mode by holding a magnet over the arrow on the left side of your detector.

3. A red LED will light up to indicate test mode is active.

4. Move in the area that is to be covered by your motion detector and make sure the LED flashes every time you move. Test last for one minute and there is a three second delay between flashes.

5. You can also check your system event history on your online account or on the panel and make sure that the motion detector is registering movement there.

6. When you’re finished testing the sensor, take your system off of test mode by going back to the security menu.

1. Go to your touchscreen panel and put your system in Test Mode.

2. Go to your motion detector and remove the sensor from the mounting bracket on your wall using a screwdriver. One the back of the sensor, you’ll see two black switches.

3. Put the switch out and move it to the appropriate setting. Under the PET setting, you can select either 15K or 25K depending on the size of your animal.

4. Under the SENS setting, you can select HIGH or LOW depending on the level of sensitivity that you want. The lowest sensitivity setting available is the 25K PET and LOW SENS setting.

5. When you’re finished changing the settings, put your sensor back on the mounting bracket.

If your motion detector is sending tamper alerts and nothing appears to be wrong with your sensor, it’s likely that your sensor isn’t fully mounted on its bracket.

Complete the following steps to fix:

1. Go to your touchscreen panel and put your system in test mode.

2. Go to your motion detector and pull the detector off its bracket. (Use a screwdriver if necessary for your motion detector mode).

3. Put the detector back in its bracket and make sure it snaps all the way into place and that there are not any gaps.

4. Replace the cover and remount your sensor in its bracket.

5. If your sensor is still sending false tamper alerts even while properly mounted, contact Customer Care for assistance.

6. Be sure to exit Test Mode on your touchscreen panel when you’re finished.

Troubleshooting

Several factors can accidentally set off your motion detectors, including pets and any other activity from heat sources like vents, windows, stoves, or anything that causes a heat change near your sensor. The easiest way to test if your sensor is faulty is by putting a piece of paper in front of it for three days. If you’re still receiving false alarms during this time, it’s safe to assume that the sensor is malfunctioning. If this is the case, contact our Customer Care team for assistance.

You can also adjust the sensitivity on your motion detector to help prevent false alarms.

If your touchscreen panel can’t find your motion detector for whatever reason, this means it isn’t being monitored.

To make sure your motion detector is being monitored, check for all of the following

1. Perform a System Test.

2. If your sensor has a history of low battery life, the battery is probably dead and needs to be replaced.

3. Make sure that the sensor is within approximately 60 feet of your panel. If a sensor is more than 60 feet from your panel, then it’s out of range and additional equipment needs to be installed.

4. You can also try taking off the cover on your sensor and then putting it back on. Note: If you plan to take the sensor off, you will need to put your system in Test Mode first.

5. If none of these explains why your sensor isn’t connecting to the panel, contact our Customer Care team for assistance.

Idle and Activated are statuses of your motion detector that only occur when your system is unarmed or armed to stay. Note that these statuses aren’t an alarm and shouldn’t be any cause for concern.

Idle = There’s been no activity in your home for more than 15 minutes.
Activated = Something has passed by the detector in the last 15 minutes.

FAQ

Yes, you can! Please see the How-To section to view the tutorial.

This probably means your sensor isn’t fully mounted on its bracket. No worries, it’s a pretty easy fix. Please see the How-To section to view the tutorial.

We’ve created a detailed tutorial explaining how to change the batteries in your ADACS Smart Alarm motion sensor. Please see the How-To section to read the tutorial.

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How-To

Your sensor will alert you via your touchscreen panel when your batteries are low and are in need of changing. Door/window sensors take two CR2032 batteries. The length your batteries can last, varies based on use, however, generally you should expect them to last between six and eight months. Please note, extreme temperatures could cause your batteries to deplete faster than normal.

To replace the batteries in your ADACS Smart Alarm Door & Window sensor, follow these steps:

1. Go to your touchscreen panel and put your system in test mode. This will prevent any false alarms or tamper alerts while you’re changing the battery.

2. Go to your door/window sensor open the sensor.

3. Take out the old battery and replace with two CR2032 batteries. Be sure to replace the new batteries with the positive side facing up. There batteries can be found at most stores where batteries where are sold, or they can be purchased online.

4. Replace the sensors cover.

5. Safely dispose of the old batteries.

6. Be sure to exit Test Mode on your touchscreen panel when you’re finished.

If your door/window sensor is sending tamper alerts and nothing appears to be wrong with your sensor, there is likely a problem with your tamper switch. Sometimes after a lot of use, the tamper switch will flatten out and no longer send a signal. This will send a false tamper alert to your panel.

Complete the following steps to fix your sensor:

To replace the batteries in your ADACS Smart Alarm Door & Window sensor, follow these steps:

1. Go to your panel and put it in Test Mode.

2. Go to your door/window sensor, open your sensor by pushing down the tab on top. Use a small screwdriver or a coin to help you.

3. Check the tamper switch and try bending it upward back in place.

4. Replace the cover of your sensor, making sure to snap it back in place.

5. Go to your touchscreen panel to see if there is still a tamper alert on the touchscreen. If your sensor is still sending false tamper alerts while properly mounted, contact our Customer Care Team for assistance.

6. Be sure to exit Test Mode on your touchscreen panel when you’re finished.

Troubleshooting

If your door/window sensor is experiencing false alarms, it’s usually because the magnet or the sensor has fallen off the doorframe while your system was armed. If you’re experiencing difficulties reattaching your sensor to the doorframe, contact Customer Care for assistance. Also note that storms or strong wind can sometimes push doors slightly open in the doorframe, which can create a gap between the sensor and the magnet. A space that is more than half an inch will trigger a false alarm.

There are two pieces to your door/window sensor: the main sensor and the contact magnet attached to the door. If your door is closed but the sensor is saying it’s not, this usually means your sensor is out of alignment or the magnet has just fallen off the door.

Complete the following steps to fix this:

1. Go to your door/window sensor and look around for the magnet.

2. If it’s fallen off the door frame, you can re-attach it with double-sided tape or super glue.

3. When replacing, make sure there’s no more than half an inch of space between the magnet and your sensor.

4. If your magnet has fallen off the door and you can’t seem to find it, call us for a replacement.

5. If the magnet is still in place, nothing appears to be out of alignment, and you don’t know why the sensor isn’t reading closed, contact our Customer Care team for assistance.

FAQ

We’ve created a detailed tutorial explaining how to change the batteries. Please see the How-To section to view the tutorial.

Keep in mind that every door sensor has two parts: the bigger sensor box and a smaller magnet part. If those parts are any farther than a half inch apart when the door is closed, then the door will read as open. If this is an issue, you can remove the magnet part and remount it. If you feel you might need to move it more than you are comfortable, contact our Customer Care Team via Chat for assistance.

You can bypass most sensors on your system so that you can still use the door or window that you want while the system is still armed. What this does, is turn off monitoring for that sensor until you disarm or re-arm your system.

Yes, cold/hot weather can affect the life-span of your batteries. Even within the recommended temperature range, battery performance can still be impacted. Batteries will discharge less efficiently as the temperature decreases/increases, resulting in low battery alerts. Also know that batteries have lower operating temperature capabilities than the equipment pieces themselves. We suggest changing them at the beginning of the season if you live in an area with extremely cold/hot temperatures.

A recessed door sensor is drilled into your door. Once the door sensor is installed, you will only see a little circle in the door and door jamb. A door/window sensor has a small box and contact magnet that is mounted on the door and door jamb.

The panel will tell you if any of your sensors have a low battery. A notification will appear on the panel letting you know it’s time to change. We created a detailed tutorial explaining how to change the batteries, click here to view it.

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How-To

To begin, download the ADACS Smart Alarm APP from the App Store or Google Play. Search for “ADACS+”, or alternatively, go to this link: ADACS Smart Alarm APP. 

Once you have downloaded and launched the app, if your system has already been installed, enter the Username and Password you were provided and tap the Sign In button to begin using your system.

If you are Do-it-yourself (DIY) installing your system, select the Get Started link on the sign in page to begin installation. You will be required to enter an activation code and your panel’s unique ID to continue.

Your Username and Password are for your interactive account only. These credentials are different to the security PIN code you will enter into your physical security panel or app to disarm your security system. Your security pin code can be added within the User page within the app or web portal.

Once signed into the app, you will first see the Security page.

The Footer Navigation can be used to switch between the core pages of the app; Security, Video, Control (connected devices such as lights and switches), Climate (thermostats) and Doors & Locks.

The Side Menu lists additional functionality available within the app. You can access the Side Menu by tapping the menu icon in the top left corner of the screen, or by sliding right from any of the core pages.

The build version number of your app is located at the bottom of the Side Menu. If the available features in the menu do not match the adjacent image, please confirm that you are viewing the corresponding version of this document.

Depending on your service plan and system capabilities, some pages may not be available.

Troubleshooting

From Settings, the Control page lets you manage your connected devices such as lights and switches, while the Locks & Doors page allows you to manage connected door locks and garage doors.

From either page, swipe left from the right edge of any listed device to edit it. All devices have options to rename and delete the device.

Tap the + button below the device list to launch the add device wizard.

You can also add or remove Z-Wave devices from the Tools page in Settings.

 

From the Climate page in Settings you can manage your thermostats.

Automatic Mode Switching sets your thermostats to automatically switch between heat and cool when you adjust the temperature above or below the current room temperature.

If you have multiple thermostats, Primary Display allows you to choose which thermostat will display first when opening the app Climate page.

Swipe left from the right edge of any listed thermostat to rename or delete it, or tap the + button below the device list to launch the add device wizard where you can learn in a new thermostat.

FAQ

 

The Add Device wizard can be launched from the Control, Locks & Doors, Climate or Tools page in Settings. The process is similar for all Z-Wave connected devices.

After the wizard initiates, it will go into Learn Mode. While in Learn Mode, make sure the device you are connecting is powered up, then locate and press the Bind Button (see manufacturer instructions if needed).

Once pressed, the device will learn into your system automatically. Once learned in, you can name your device to complete the process. Depending on the type of device, it will appear in the corresponding Settings and main app pages.

The Delete or Remove Device wizard is similar and will prompt you to press the Bind Button on your device to remove it.

If using a Z-Wave switch, simply plug in a lamp or appliance such as a fan to control remotely via the app. If your switch has a dimmer functionality, be sure to use this only on a supported appliance to prevent damage. Sometimes devices may be physically lost, malfunctioning or already belonging to another Z-Wave network. In this case, use the Remove Device option under Tools in Settings, which will forcefully remove an erroneous device.

From the Video page in Settings you can manage your cameras.

Swipe left from the right edge of any listed camera to rename, delete or update the Wi-Fi network connection settings. Tap the + button below the camera list to launch the Add Camera Wizard.

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