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Cancel & Returns Policy

Cancellation Policy

Customer may cancel this Agreement by returning all of the Equipment outlined in the Agreement within fifteen (15) days of the initial shipment date from Smart Alarm to Customer. The return package must be postmarked within 15 days of the original shipment date and returned postage paid to Smart Alarms, 1/31 Coventry Street, Southbank, VIC 3006. Equipment that is physically returned within the first three (3) days following the signing of the Agreement, postmarked date on package is within three (3) days following the signing of the Agreement or if Customer calls Smart Alarms to cancel Agreement within the first three (3) days following the signing of the Agreement, Customer will not be held liable to the terms and conditions of this Agreement and all monies successfully charged will be refunded. Customers cancelling outside the three (3) days as described but within fifteen (15) days will be responsible for the monthly service rate collected at the time the Agreement was signed and this service fee will not be refunded. In all cases previously stated, all Equipment outlined in the Agreement that is not returned will be billed to Customer. Smart Alarms recommends all returns are sent with tracking in the event erification of the return is needed.

Equipment Return Policy

You can return the System for any reason and cancel this Contract within 7 days after the System is installed or activated. If you do not install or activate the System within fourteen (14) calendar days of your order, you will conclusively be deemed to have accepted our System, and this Contract will continue in force. Once you activate your system you will enter a 7-day practice period. We are not obliged to issue a refund after fourteen (14) calendar days of your order. You must return the products to our warehouse within twenty (20) calendar days of issuance. Accessory products purchased with a kit or separately from a kit are also subject to return policies listed here. Returns must be in the original box and with all parts and manuals in original resalable condition, along with a copy of your purchase receipt. A $75 restocking fee and shipping charges will be deducted from the amount refunded. Returns must be postmarked by and received in our warehouse within 20 calendar days of the order. All products must be packed in the original, unmarked packaging including any accessories, manuals, stickers, signs, documentation and registration that shipped with the product, and the products must be in new, resalable condition. Incomplete, missing or damaged products not in resalable condition or products not meeting the return guidelines outlined in your product/service agreement will be subject to charge. Please allow an estimated thirty (30) calendar days after receipt of your package for refunds to be credited to the original purchasing credit card.

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