At Smart Alarm, we stand behind our product with a 12 months manufacturer Warranty.
Smart Alarm will send replacement parts for qualified defective home monitoring security equipment to our Customers for the cost of shipping only, during the period of time the Customer is monitored by Smart Alarm.
This warranty period will remain in effect as long as the customer complies with the terms of the Standard Monitoring Agreement and the system is monitored by a Smart Alarm monitoring facility. The Warranty does not include batteries, or damages as a result of abuse, act of God, or in the event product is not used for its intended purposes.
If you need to obtain a replacement component for your system, you must contact the Smart Alarm customer service group at 1800 954 764. Smart Alarm will attempt to resolve the equipment problem over the phone or through a diagnostic check of the system over the telephone line. If the problem cannot be solved remotely, Smart Alarm will ship a replacement component to customer to replace defective component. Customer must return the defective component to Smart Alarm.